Terms of service
Art. 1 – Seller information
The website oneofonestudio.it (the "Site") is operated by:
One of One Studio Srl
Registered office: Via Antonino Franzoni 1 A/B, 42121 Reggio Emilia (RE), Italy
VAT number and Tax Code: IT03048360352
Registered with the Reggio Emilia Companies Register, REA no. RE-354841
Share capital: € 20,000
Certified email (PEC): oneofonestudiosrl@legalmail.it
Email: info@oneofonestudio.it
Phone: +39 392 029 6116
In these Terms, "One of One Studio", "we", "us" and "our" refer to One of One Studio Srl.
Art. 2 – Scope and definitions
2.1 These General Terms and Conditions of Sale (the "Terms") govern purchases made on the Site. Each order is governed by the Terms published at the time the order is placed.
2.2 Consumer: a natural person who buys for purposes outside their business, trade, craft or profession. Customer: anyone who buys on the Site, whether a consumer or a business.
2.3 Consumers benefit from the protections of the Italian Consumer Code (Legislative Decree 206/2005) and of European Union law. Nothing in these Terms limits or excludes any mandatory right granted to consumers by law.
2.4 To buy on the Site you must be of legal age, or act with the consent of a parent or legal guardian.
2.5 These Terms are drafted in Italian and translated into English. In case of conflict between the two versions, the Italian version prevails, unless the law provides otherwise for the protection of the consumer.
Art. 3 – Products, drops and limited editions
3.1 Our products are made in Italy and sold mainly in limited editions, through scheduled releases ("drops"). Available quantities are stated or limited and, once sold out, products may not be restocked.
3.2 Product pages show the main features, composition, care instructions and sizes. Photos depict the products as faithfully as possible. Slight colour differences may depend on your device's screen or on the handcrafted nature of the work and do not constitute a defect.
3.3 We may refuse or cancel orders that, based on objective evidence, appear to be placed for resale (for example, multiple orders of the same item from linked accounts, addresses or cards) or placed using automated systems (bots). If an order is cancelled, the full amount paid is refunded within 14 days.
Art. 4 – Prices and payment
4.1 Prices are in euros and, for deliveries within the European Union, include the applicable VAT. Shipping costs are shown separately before the order is confirmed.
4.2 For deliveries outside the European Union, any duties, import taxes and customs charges are paid by the customer, unless otherwise stated at checkout.
4.3 The price applied is the one shown on the Site when the order is placed. Later price changes do not apply to orders already placed.
4.4 If a price is shown because of an obvious clerical error (for example, an amount clearly out of proportion to the product's value), we will contact you before shipping. You can then confirm the order at the correct price or cancel it for a full refund.
4.5 Accepted payment methods: credit and debit cards, Apple Pay, Google Pay, Klarna, Scalapay. Payments are handled by certified providers through the Shopify platform. One of One Studio does not see or store your full card details.
4.6 An invoice is issued on request, provided billing details are entered when the order is placed.
Art. 5 – Orders and formation of the contract
5.1 To buy, follow the checkout steps: choose the products, enter shipping and billing details, select shipping and payment, review the summary. Before submitting you can check and correct the information entered. The order is submitted with the button stating the obligation to pay ("Pay now" or similar).
5.2 The contract is formed when you receive the order confirmation email. The email contains the order summary and a link to these Terms, which you can save and print.
5.3 During drops, orders placed almost simultaneously may exceed actual availability. If an ordered product turns out to be unavailable, we will inform you by email straight away and refund the corresponding amount within 14 days, at no cost to you.
5.4 Orders are stored in our systems and you can request a copy by writing to the address in Art. 14.
Art. 6 – Shipping and delivery
6.1 We ship to the countries listed at checkout and on the Shipping page: Italy, all European Union countries, the United Kingdom and, via DHL Express, the rest of the world. Customers resident in any EU country can buy on the same terms, provided they give a delivery address in one of the countries we serve (EU Regulation 2018/302).
6.2 Costs, carrier and estimated delivery times are shown at checkout before the order is placed: Italy 2–4 working days, EU 4–8 working days. Unless a different time is stated, delivery takes place within 30 days of the contract being formed.
6.3 Once your order ships, you will receive an email with the tracking number.
6.4 The risk of loss of or damage to the products passes to the consumer only when they, or a person they designate other than the carrier, take physical possession of the products.
6.5 On delivery, check that the packaging is intact. If it is damaged or tampered with, you can accept it with a written reservation or refuse it, and in any case let us know as soon as possible. Doing so does not affect your guarantee rights.
6.6 If delivery fails because the customer gave a wrong address or did not collect the parcel from the depot, the parcel is returned to us. We will contact you to arrange a new shipment at your expense, or to refund the price of the products.
Art. 7 – Right of withdrawal
7.1 If you are a consumer, you may withdraw from the contract within 14 days without giving any reason (Articles 52–59 of the Italian Consumer Code). The period runs from the day on which you, or a person you designate other than the carrier, receive the products. If an order contains several products delivered separately, the period runs from delivery of the last one.
7.2 How to withdraw. Before the period expires, send a clear statement to info@oneofonestudio.it or by certified email (PEC), quoting your order number. You may use the model form at the end of these Terms, in the annex, but this is not mandatory.
7.3 Returning the products. Send the products back to One of One Studio Srl, Via Antonino Franzoni 1 A/B, 42121 Reggio Emilia, Italy, without undue delay and in any case within 14 days of notifying your withdrawal. The direct cost of returning the products is borne by the buyer. We recommend a tracked shipping service.
7.4 Refund. We will refund the value of the purchased product within 14 days of receiving your notice of withdrawal. The refund is made using the same payment method used for the purchase, at no cost to you. We may withhold the refund until we have received the products back or you have supplied proof of having sent them, whichever is earlier.
7.5 Condition of the products. You may handle the products only as far as necessary to establish their nature, characteristics and size, as you would in a shop. Return them unworn, unwashed, with the original tags and in the original packaging. If the value of the products is reduced by handling beyond this, the refund may be reduced accordingly (Art. 57 of the Italian Consumer Code).
7.6 Exclusions. The right of withdrawal does not apply to:
- products made to measure or clearly personalised at your request;
- sealed products that are not suitable for return for hygiene reasons once unsealed (for example underwear or swimwear, if the hygiene protection has been removed);
- gift cards that have already been used.
7.7 Business customers do not have a right of withdrawal. You may still agree a return or exchange with us.
Art. 8 – Legal guarantee of conformity
8.1 All products are covered by the legal guarantee of conformity under Articles 128 et seq. of the Italian Consumer Code. The guarantee covers lack of conformity that becomes apparent within 2 years of delivery.
8.2 You must report the defect within 2 months of discovering it, by writing to the address in Art. 14 and, where possible, attaching photos of the defect and your order number. Defects that become apparent within 1 year of delivery are presumed to have existed at the time of delivery, unless proven otherwise.
8.3 In the event of a defect, you may request repair or replacement of the product free of charge. If neither is possible, would be disproportionately costly or is not carried out within a reasonable time, you may request a price reduction or termination of the contract with a refund. Shipping costs relating to the guarantee are borne by us.
8.4 The following do not constitute lack of conformity: normal wear and tear, damage caused by improper use or by washing contrary to the care label, or the typical characteristics of materials and handcrafted workmanship (for example slight irregularities in fabric or dye) described on the product page.
8.5 The legal guarantee is in addition to the consumer's other rights and is not limited by any clause of these Terms.
Art. 9 – Liability
9.1 We strive to keep the Site accessible and working, but we cannot guarantee that it will run continuously and without errors. Interruptions due to maintenance, technical problems or force majeure do not give rise to compensation, except as mandatorily provided by law.
9.2 We are not liable for delays or failures caused by force majeure or otherwise not attributable to us, such as strikes, natural events or carrier disruptions. This does not affect the consumer's rights under Articles 6, 7 and 8.
9.3 The limitations of liability in these Terms do not apply in cases of wilful misconduct or gross negligence, personal injury, or liability for defective products (Articles 114 et seq. of the Italian Consumer Code).
9.4 The Site may contain links to third-party websites. We do not control these websites and are not responsible for their content or the services they offer.
Art. 10 – Intellectual property and use of the Site
10.1 The One of One Studio trademark, logos, graphics, product designs, photographs, texts and all other content on the Site belong to One of One Studio Srl or their respective owners and are protected by copyright and industrial property law. Any reproduction or commercial use without our written consent is prohibited.
10.2 By using the Site you agree not to:
- use it for unlawful purposes or provide false or third-party details;
- use bots, scripts or other automated systems to buy, monitor or extract data from the Site;
- interfere with the security or operation of the Site, including by spreading malicious code.
10.3 If you send us content (for example photos, reviews or creative proposals), you confirm that you hold the rights to it. We may publish it on our channels only after asking for your consent, crediting you as the author if you wish.
Art. 11 – Personal data and marketing communications
11.1 Personal data collected through the Site is processed by One of One Studio Srl, as data controller, in accordance with EU Regulation 2016/679 (GDPR) and as set out in the Privacy Policy and Cookie Policy.
11.2 We send promotional communications by email, SMS or WhatsApp only if you have given specific consent, separate from accepting these Terms. Consent is not required to make a purchase.
11.3 You can withdraw your consent at any time, free of charge, using the unsubscribe link in every email, replying STOP to SMS messages, or writing to the address in Art. 14.
11.4 Communications strictly related to your order (confirmation, shipping, customer service) are not promotional and are sent to you even without marketing consent.
Art. 12 – Changes to these Terms
12.1 We may amend these Terms, for example to reflect changes in the law or new services. The updated version is published on this page together with the date of the last update.
12.2 Changes apply only to orders placed after publication. Each order remains governed by the version in force when it was placed.
12.3 If any clause is held to be void or unenforceable, the remaining clauses remain valid.
Art. 13 – Governing law, jurisdiction and dispute resolution
13.1 These Terms are governed by Italian law. If you are a consumer resident in another European Union country, you keep the more favourable protection afforded by the mandatory rules of your country of residence (Art. 6 of Regulation (EC) 593/2008).
13.2 Disputes with a consumer fall under the jurisdiction of the court of the consumer's place of residence or domicile (Art. 66-bis of the Italian Consumer Code). Disputes with business customers fall under the exclusive jurisdiction of the Court of Reggio Emilia.
13.3 If you have a problem, please contact us first at the address in Art. 14: we aim to reply within 5 working days. Consumers may also use an alternative dispute resolution (ADR) procedure with one of the bodies listed under Art. 141-decies of the Italian Consumer Code. You always retain the right to bring proceedings before the ordinary courts.
Art. 14 – Contact
For orders, returns, guarantee claims or questions about these Terms:
- Email: info@oneofonestudio.it
- Certified email (PEC): oneofonestudiosrl@legalmail.it
- Phone: +39 392 029 6116
- Address: One of One Studio Srl, Via Antonino Franzoni 1 A/B, 42121 Reggio Emilia (RE), Italy
Last updated: [TO BE COMPLETED on publication]
Annex – Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To: One of One Studio Srl, Via Antonino Franzoni 1 A/B, 42121 Reggio Emilia (RE), Italy – info@oneofonestudio.it – PEC oneofonestudiosrl@legalmail.it
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Products: ______________________
- Order number: ______________________
- Ordered on: ____________ / Received on: ____________
- Name of consumer: ______________________
- Address of consumer: ______________________
- Date: ____________